Refund policy

 Do you accept returns?

Yes, we are happy to accept returns. Provided the product packaging is unopened and we receive the item(s) within 60 days of delivery, we will process a refund for your order. You will receive a confirmation of this via email. Funds will be restored to your account within 14 days of receiving your returned item(s).

Note: For hygiene reasons we cannot accept returns of the following items: deodorant, soaps, shampoo bars, dental floss, toothpaste, toothbrushes, sunscreen, lip-balm, mouthwash and body lotions.

We do not have a free returns service, therefore, the buyer is responsible for paying any return postage costs.

Please send you returns to:

EcoVibe

4 The Boulevard 
Leeds

LS10 1PZ

Please ask the Post Office for your proof of posting certificate (receipt) and retain it for your reference.