Please note: these timings only apply to UK delivery. If you've ordered from outside the UK your delivery may take a little longer. 

Worldwide Shipping

We offer worldwide shipping so rest assured, wherever you are in the world, we can get your eco-goodies to you.

Returns

 Do you accept returns?

Yes, we are happy to accept returns. Provided the product packaging is unopened and we receive the item(s) within 14 days of delivery, we will process a refund for your order. You will receive a confirmation of this via email. Funds will be restored to your account within 14 days of receiving your returned item(s).

Note: For hygiene reasons we cannot accept returns of the following items: deodorant, soaps, shampoo bars, dental floss, toothpaste, toothbrushes, sunscreen, lip-balm, mouthwash and body lotions.

We do not have a free returns service, therefore, the buyer is responsible for paying any return postage costs.

Where do I send my returns to?

Please send you returns to:

Unit 4 New York Way
New York Industrial Estate
Newcastle Upon Tyne
NE27 0QF

Please ask the Post Office for your proof of posting certificate (receipt) and retain it for your reference (especially in case the shipment gets lost in transit)

How long will my refund take?
Refunds for posted returns can take up to 14 days to be processed from the date of return.

I have lost my Proof of Postage, can I still get a refund?
Without Proof of Postage we cannot refund any money if we do not receive the returned items. The Proof of Postage will be stamped by the Post Office and supply a tracking number to prove the item(s) have been returned.


Are there any items I can’t return?

For hygiene reasons we cannot accept returns of the following items: deodorant, soaps, shampoo bars, toothpaste, toothbrushes, sunscreen, lip-balm, mouthwash and body lotions. 

Further information
Your statutory rights are not affected by our returns policy.

If you have a question about delivery, returns or anything else, drop us a line at hello@ecovibe.co.uk. We’d love to hear from you.