Frequently Asked Questions

Question Answer
About EcoVibe
Are you based in the UK? Yes, we’re based in the heart of Leeds, Yorkshire! 😊
How often do you add new products to your site? We continually review our stock and source new products. By joining our mailing list, you will be notified as soon as we have new items on our site, as well as receiving exclusive offers and discounts.
I'm a wholesaler and I'd like to stock your products Amazing, thanks so much for getting in touch! Drop us a line at hello@ecovibe.co.uk (mailto:hello@ecovibe.co.uk) and let us know which products you'd like to stock.
I've got a media/new product opportunity for you Brilliant, we're all ears! Drop us a line at hello@ecovibe.co.uk (mailto:hello@ecovibe.co.uk) and let us know a little bit more!
Deliveries
My delivery/parcel hasn't arrived We apologise profusely for any delayed deliveries. Unfortunately, once the parcels have left us they're in the hands of the delivery companies and we aren't notified of any delays, and due to high seasonal demand delays are possible. Please contact us if your package is delayed more than 7 days and we will investigate. Thanks, EcoVibe
How do you deliver orders? All orders are sent through Hermes or Whistl. Standard delivery times are 3-5 working days (please note: this currently doesn't include weekends). If your basket value is £40 or more, we will post your items for free!
How do you source your products? We look for a few things from the companies we work with. Firstly, we want to make sure that the products we bring to you offer a genuinely green alternative to everyday plastics or disposables. Secondly, we want to ensure that those products are manufactured as ethically as possible. And thirdly, where possible, we look to work with UK suppliers to further reduce our carbon footprint.
How much does delivery cost? Standard delivery costs £3.99. If your basket total is £40 or more, we’ll send your items to you free of charge!
Your shipping costs are expensive Our shipping costs are slightly higher than some other companies because it’s eco-friendly - we use recycled, compostable packaging and offset the CO2 generated for your delivery. Hope this helps explain 😊
What is your packing material made from? We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch. They dissolve in water and are compostable too!

All of our packaging has been carefully selected to look after the planet as well as keep your items safe. Alongside our packing peanuts, we use recycled paper jiffy bags, cardboard boxes and biodegradable envelopes to package our products.

We’re always working to make our products and packaging even more sustainable too. If you have any ideas or suggestions, please send them on – we’d love to hear from you 😊

If you’ve got any questions about our packaging (or anything else!) please get in touch.
Do you use plastic/polystyrene packing? We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch. They dissolve in water and are compostable too!
What packaging materials do you use? Our packaging is as earth-friendly as possible and is made of recycled, biodegradable and compostable materials.
We use recycled paper jiffy bags, cardboard boxes or biodegradable envelopes to package our products.
Our packing peanuts are made from natural, non-toxic sources, such as wheat and corn starch. They dissolve in water and can easily be thrown on compost piles after just one use.
Our packing tape is made from paper and we absolutely never use any bubble wrap related products.
Discounts/Offers 
I can’t find the discount code box On mobile

Go to Shopping Cart page & tap Checkout
Press ‘Show order summary’ at top of page. This is in orange text and under the EcoVibe logo
Type in discount code in box

On desktop

Go to Shopping Cart page & click Checkout
On right hand side of page, a discount code box will be available
Type in discount code
I forgot to use my discount code, can I claim a refund back? Unfortunately, discount codes must be used at the point of purchase. We're unable to offer any retrospective refunds for discount codes not used.
Why isn’t my discount code working? Our discount codes usually have some conditions applied to them. 
These may include: a minimum order value, that you have not previously used this code before, and that you are not using the code for product which already have a discount applied (such as bundles or gift sets). Please check any small print for the discount code you have received.
Our Products
Your products are expensive Unfortunately eco-friendly products are much more expensive to produce than their plastic counterparts. This is due to the low cost of creating virgin plastics which are choking up our seas and landfills. In order to make eco-friendly products cheaper, they need to become more popular than plastic versions - demand helps to drive down cost. We also desperately need more government support to help reduce plastic!

If you want to make a change but you're unable to make a purchase with us due to cost, there's lots of other things you can do to reduce your environmental impact. Whether that's cutting out avoidable plastic (such as food packaging), shopping locally or reducing your meat consumption. We're all on our own journeys, so shout out to you for everything you're already doing and are able to do in the future 💚
Does the Georganics toothpaste contain fluoride? Georganic's toothpastes are fluoride-free. If you're looking for a plastic-free alternative to toothpaste which contains fluoride, check out our toothbrush tablets. They contain 1450ppm fluoride which is the same as regular toothpaste.
Do your bags break down and make methane gas? If the bags are treated correctly, they will break down to nothing. If the bags are sent to landfill and don’t have access to oxygen and heat they will create methane, just like any other rubbish disposed of at landfill. You can avoid this by making sure your bags are disposed of in the right way.
Do your compostable dog poo bags fit into a dispenser? When the roll is full, these bags do not fit into a standard dispenser. This is because we decided to skip the cardboard core that's usually added to a poo bag roll so that we can minimise packaging, which means the bags don't roll quite as tightly.
How are the coconuts harvested? The coconuts are provided by CDB-monitored farms. Collection methods vary from country to country, but in India where our coconut products are produced, the main two are via tree climbers using special palm-climbing devices or using long-handled scythes to cut down the fruits. We’ve been assured that coconuts for our products are from non-violent and ethical sources.
How long does it take for your EcoVibe Compostable Dog Poo Bags to breakdown? Thanks for your question! These bags are certified industrially compostable which requires the compostable materials to disintegrate after 12 weeks and completely biodegrade after six months 😊
I can buy cheaper dog poo bags elsewhere Sadly products marked as 'degradable' rather than 'biodegradable' are still made of plastic and are a huge contributor to microplastics which especially endanger our marine wildlife.

As a rule of thumb, if the bags you’re buying are very cheap, it’s highly likely they’re made of plastic. Plastic bags take thousands of years to break down, and even then just turn into microplastics.  By switching to compostable bags you can stop this plastic entering our ecosystem. Our bags are not only compostable, they’ve also got a low carbon footprint.
If bin bags are incinerated anyway, what's the point of swapping from plastic? When plastic bags are burnt they release a whole host of harmful, toxic chemicals into the environment. Because our compostable bin bags are made from plant materials they won't release toxic chemicals when they're incinerated, reducing harmful emissions. Every little bit we do can help to make a big difference.
Is the cleaning sachets PVA film plastic? In common usage the term plastic pollution is used in relation to the pollution that plastics create as they don't decompose quickly so cause physical harm to animals, when they do compose they form toxic compounds and in the very end they form micro-beads.

The PVA polymer used in the cleaning sachet products is fully water soluble so no physical risk to animals, it's completely non-toxic to the environment, aquatic life or animals and does not form micro-beads so again does not fit within the common usage of the term plastic.
I'm looking for a product you don't currently sell Oops, sorry we don't have what you're looking for! We're always looking for new product ideas to grow our range so please feel free to drop us a line to let us know what products you'd like us to add :)
Is the dish soap bar antibacterial? The dish soap bar doesn't kill bacteria but it lifts it from surfaces. You can use it on products that handle raw meat such as chopping boards, with hot water and the dish soap bar it will clean the chopping board and remove any of the bacteria. Sodium Cocoyl Glutamate helps to lifts germs from surfaces, as it acts as a surfactant to get rid of dirt, oil and other pollutants.
My council only accepts black bin bags We're very sorry to hear that! Why not petition your council? Fingers crossed, with enough support and demand your council will take action 😊
What are your compostable poo bags made of? Our EcoVibe poop bags are made of 100% organic material, including corn starch. There's absolutely no plastic in our compostable bags.
What is the film of the cleaning sachets made from? The film is made of PVA which is fully water soluble so there’s no physical risk to animals. It's completely non-toxic to the environment, aquatic life or animals and does not form micro-beads either 😊
Where are the coconuts for your scrub pads sourced from? The coconuts used for our coconut scrub pad are responsibly sourced from independent farmers, registered with the Coconut Development Board (CDB) in India. Coconut fibre is a by-product of coconut production which in most countries is discarded as waste, which means the coconuts aren’t grown specifically for our scrub pads. The CDB focuses on smarter growing – using technology to increase production, without having to increase land usage. You can find out more information about from the C.D.B. here - http://coconutboard.nic.in/
Where are your coconut scrub pads made? The coconut scrub pads are made in Tamil Nadu, India, which is also where the raw materials come from. We try to source from the UK and Europe wherever possible, but as coconuts aren’t native to Europe this will always need to be a compromise. We aim to have all products on the site shipped by sea wherever possible to reduce the amount of carbon generated 😊
Why are your coconut scrub pads expensive? Environmentally friendly products can often be more expensive than the mass-produced plastic versions, but they’re the only way to stop plastic pollution.

Unfortunately, the materials and production of coir products is simply more expensive than plastic alternatives, due to the labour and time involved in growing natural products – whereas plastic is cheap because the toxic, chemical ingredients are mass produced cheaply. Hope this helps explain 😊
Why are your makeup remover pads better than a flannel? We love a flannel too! They're another great way to reduce our impact on the environment. One of the reasons we love these makeup pads as well though is because they contain ultra soft, velvety pads which are perfect for those with sensitive skin or around delicate areas like our eyes 😊
Your compostable dog poo bags are too expensive compared to plastic ones Environmentally friendly products can often be more expensive than the mass-produced plastic versions, but they’re the only way to stop plastic pollution. Unfortunately, the production costs of compostable bags are much higher than plastics due to lots of reasons such as (sadly) a lower demand, the amount of scientific research being done around them, and certifications (EU compostable, GMO-free etc.) - whereas, plastic is cheap because the toxic, chemical ingredients are mass-produced cheaply. Hope this helps explain 😊
Other
I can't find the answer I'm looking for If you’d like to speak with us, please email hello@ecovibe.co.uk. We’d be happy to answer any questions you may have.
What's the difference between biodegradable, compostable and degradable?  The main difference between compostable and biodegradable is that compostable products need specific conditions in order to break down, whereas biodegradable products break down naturally. Typically composting is a faster process, but only under the right conditions. Our bags made of 100% natural corn starch and are both biodegradable and compostable, in that they will break down regardless, but if composted will break down quicker.

In contrast, degradable products are made of plastic, which can take hundreds, thousands or millions of years to eventually break down into microplastics which end up in our waterways and oceans. Here's a link to our blog
which explains this in more detail 😊