Delivery & Returns

Where's my order?

To check your order status: Please find the order confirmation email you received when you placed the order. In the email there is a link to view your order status. Click this link and you will be taken to a website page containing all the order details, including whether the order is being prepared or shipped.

My order hasn't arrived

We apologise for any delayed deliveries. Unfortunately once the parcels have left us they're in the hands of the delivery companies and we aren't notified of any delays. Please contact us if your package hasn't arrived 7 working days after you ordered it and we will investigate.

How much does delivery cost?

Standard delivery - £4.99 (Dispatch expected within 3 to 7 working days).

Your shipping seems expensive

Our shipping costs are slightly higher than some other companies because it’s eco-friendly and we use recycled, compostable packaging for your delivery. 

What is your packing material made of?

We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch. They dissolve in water and are compostable too!

All of our packaging has been carefully selected to look after the planet as well as keep your items safe. Alongside our packing peanuts, we use recycled paper jiffy bags, cardboard boxes and biodegradable envelopes to package our products.

We’re always working to make our products and packaging even more sustainable too. If you have any ideas or suggestions, please send them on – we’d love to hear from you.

Do you use plastic/polystyrene packaging?

We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch.

They dissolve in water and are compostable too!

How Do I Contact You?

If you’d like to speak with us, please email hello@ecovibe.co.uk. We’d be happy to answer any questions you may have.

About EcoVibe 

We’re based in the heart of Leeds, Yorkshire!

What's the difference between biodegradable, compostable and degradable?

The main difference between compostable and biodegradable is that compostable products need specific conditions in order to break down, whereas biodegradable products break down naturally.

Typically composting is a faster process, but only under the right conditions. Our bags made of 100% natural corn starch and are both biodegradable and compostable, in that they will break down regardless, but if composted will break down quicker.

In contrast, degradable products are made of plastic, which can take hundreds, thousands or millions of years to eventually break down into microplastics which end up in our waterways and oceans.

How do you source your products

We look for a few things from the companies we work with.

Firstly, we want to make sure that the products we bring to you offer a genuinely green alternative to everyday plastics or disposables.

Secondly, we want to ensure that those products are manufactured as ethically as possible.

And thirdly, where possible, we look to work with UK suppliers to further reduce our carbon footprint.

Why are eco-friendly products more expensive?

Unfortunately eco-friendly products are much more expensive to produce than their plastic counterparts. This is due to the low cost of creating virgin plastics which are choking up our seas and landfills. In order to make eco-friendly products cheaper, they need to become more popular than plastic versions - demand helps to drive down cost. We also desperately need more government support to help reduce plastic!

 If you want to make a change but you're unable to make a purchase with us due to cost, there's lots of other things you can do to reduce your environmental impact. Whether that's cutting out avoidable plastic (such as food packaging), shopping locally or reducing your meat consumption. We're all on our own journeys, so shout out to you for everything you're already doing and are able to do in the future.

Discount Codes

I can't find the discount code box

On mobile
Go to Shopping Cart page & tap Checkout.
Press ‘Show order summary’ at top of page. 
Find the Gift/Discount Section.
Type in discount code in box & click Apply.

On desktop
Go to Shopping Cart page & click Checkout.
On right hand side of page, a discount code box will be available.
Type in discount code & click Apply.

I forgot to use my discount code, can I claim a refund back?

Unfortunately, discount codes must be used at the point of purchase. We're unable to offer any retrospective refunds for discount codes not used.

Our discount codes usually have some conditions applied to them. 

Why isn't my discount code working?

These may include: a minimum order value, that you have not previously used this code before, and that you are not using the code for product which already have a discount applied (such as bundles or gift sets). Please check any small print for the discount code you have received.