FAQ

Delivery & Returns

How long will my order take to arrive?

If you've ordered standard UK delivery your package should arrive in 3-5 working days.

If you've ordered next day UK delivery your package should arrive: - Tomorrow if you ordered before 2pm on a weekday. - Tomorrow or the next day if you ordered after 2pm Monday to Thursday. - By Tuesday if you ordered at the weekend or after 2pm on a Friday.

Please note: these timings only apply to UK delivery. If you've ordered from outside the UK your delivery may take a little longer.

European Shipping Information

If you have ordered from outside the UK please enter your tracking number and postcode at https://www.trackyourparcel.eu/ for up to date tracking information.

Where's my order?

To check your order status: Please find the order confirmation email you received when you placed the order. In the email there is a link to view your order status. Click this link and you will be taken to a website page containing all the order details, including whether the order is being prepared or shipped.

We're experiencing a very high volume of orders and are currently unable able to track each individually. 

My order hasn't arrived

We apologise for any delayed deliveries. Unfortunately once the parcels have left us they're in the hands of the delivery companies and we aren't notified of any delays. Please contact us if your package hasn't arrived 7 working days after you ordered it and we will investigate.

How are orders shipped?

Whistl Next Day Delivery - following day if you ordered before 2pm on a weekday. The following or the day after if you ordered after 2pm Monday to Thursday. By Tuesday if you ordered at the weekend or after 2pm on a Friday. 

DPD Next Day Delivery – following day if you ordered before 2pm on a weekday. The following or the day after if you ordered after 2pm Monday to Thursday. By Tuesday if you ordered at the weekend or after 2pm on a Friday. 

Whistl Standard Delivery – 3-5 working days. 

These timings only apply to UK delivery. If you've ordered from outside the UK your delivery may take a little longer. 

How much does delivery cost?

Standard delivery - £3.99 (Delivery expected within 3 to 7 working days).

48 hour express delivery - Free on orders over £50 (Tracked orders delivered within 48 working hours when you order before 2pm Mon-Fri).

DPD Next Day - £6.49 (Fully tracked next working day delivery when you order before 2pm Mon-Fri).

FREE delivery on orders £35 and over excluding shipping.

Your shipping seems expensive

Our shipping costs are slightly higher than some other companies because it’s eco-friendly and we use recycled, compostable packaging for your delivery. 

What is your packing material made of?

We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch. They dissolve in water and are compostable too!

All of our packaging has been carefully selected to look after the planet as well as keep your items safe. Alongside our packing peanuts, we use recycled paper jiffy bags, cardboard boxes and biodegradable envelopes to package our products.

We’re always working to make our products and packaging even more sustainable too. If you have any ideas or suggestions, please send them on – we’d love to hear from you.

Do you use plastic/polystyrene packaging?

We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch.

They dissolve in water and are compostable too!

How Do I Contact You?

If you’d like to speak with us, please email hello@ecovibe.co.uk. We’d be happy to answer any questions you may have.

About EcoVibe 

We’re based in the heart of Leeds, Yorkshire!

How often do you add new products to your site?

We continually review our stock and source new products. By joining our mailing list, you will be notified as soon as we have new items on our site, as well as receiving exclusive offers and discounts.

What's the difference between biodegradable, compostable and degradable?

The main difference between compostable and biodegradable is that compostable products need specific conditions in order to break down, whereas biodegradable products break down naturally.

Typically composting is a faster process, but only under the right conditions. Our bags made of 100% natural corn starch and are both biodegradable and compostable, in that they will break down regardless, but if composted will break down quicker.

In contrast, degradable products are made of plastic, which can take hundreds, thousands or millions of years to eventually break down into microplastics which end up in our waterways and oceans.

I'm a wholesaler and I'd like to stock your products

Great, we're excited to have you onboard! Visit our wholesale site at https://ecovibewholesale.co.uk/ to create an account and place an order. 

How do you source your products

We look for a few things from the companies we work with.

Firstly, we want to make sure that the products we bring to you offer a genuinely green alternative to everyday plastics or disposables.

Secondly, we want to ensure that those products are manufactured as ethically as possible.

And thirdly, where possible, we look to work with UK suppliers to further reduce our carbon footprint.

I've got a media/new product for you

Brilliant, we're all ears! Drop us a line at hello@ecovibe.co.uk and let us know a little bit more!

I'm looking for a product your don't currently sell

Oops, sorry we don't have what you're looking for! We're always looking for new product ideas to grow our range so please feel free to drop us a line to let us know what products you'd like us to add :) contact us at: hello@ecovibe.co.uk.

Why are eco-friendly products more expensive?

Unfortunately eco-friendly products are much more expensive to produce than their plastic counterparts. This is due to the low cost of creating virgin plastics which are choking up our seas and landfills. In order to make eco-friendly products cheaper, they need to become more popular than plastic versions - demand helps to drive down cost. We also desperately need more government support to help reduce plastic!

 If you want to make a change but you're unable to make a purchase with us due to cost, there's lots of other things you can do to reduce your environmental impact. Whether that's cutting out avoidable plastic (such as food packaging), shopping locally or reducing your meat consumption. We're all on our own journeys, so shout out to you for everything you're already doing and are able to do in the future.

Discount Codes

I can't find the discount code box

On mobile
Go to Shopping Cart page & tap Checkout.
Press ‘Show order summary’ at top of page. 
Find the Gift/Discount Section.
Type in discount code in box & click Apply.

On desktop
Go to Shopping Cart page & click Checkout.
On right hand side of page, a discount code box will be available.
Type in discount code & click Apply.

I forgot to use my discount code, can I claim a refund back?

Unfortunately, discount codes must be used at the point of purchase. We're unable to offer any retrospective refunds for discount codes not used.

Our discount codes usually have some conditions applied to them. 

Why isn't my discount code working?

These may include: a minimum order value, that you have not previously used this code before, and that you are not using the code for product which already have a discount applied (such as bundles or gift sets). Please check any small print for the discount code you have received.

Subscriptions

How do I access my account?

You can access your customer portal through your store account login.

If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.
 You can also access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email. 

There are a few ways you can access your subscription account:

- Login into to your EcoVibe account here, and then click 'Subscriptions'. 
- If you're having problems logging into your EcoVibe account, use the link here to request access to your subscription account. 
- You can also use the 'Manage Subscription' link on your subscription notification emails. 

Once logged in you'll be able to edit or cancel your active subscriptions. 

If you've tried these methods and are unable to access your subscription account or amend your subscription please contact us at hello@ecovibe.co.uk and we will assist you. 

How do I manage or cancel subscription?

There are a few ways you can access your subscription account:

- Login into to your EcoVibe account here, and then click 'Subscriptions'. 
- If you're having problems logging into your EcoVibe account, use the link here to request access to your subscription account. 
- You can also use the 'Manage Subscription' link on your subscription notification emails. 

Once logged in you'll be able to edit or cancel your active subscriptions. 

If you've tried these methods and are unable to access your subscription account or amend your subscription please contact us at hello@ecovibe.co.uk and we will assist you. 

Do I have to create an account before I shop for subscription products?

No, you don't have to create an account first - simply shop for the products you like and then at the checkout point, either create a new account, or sign in if you already have one.

How do I choose the delivery schedule?

Each time you add a subscription product to your basket you will be able to choose the delivery schedule - either 2,4 or 8 weeks. At any time you can log into your EcoVibe account and manage your subscriptions including changing the delivery schedule, skipping a delivery, delaying a delivery, cancelling existing products and adding new ones.

I'm going on holiday can i skip a delivery?

Of course! You can choose to skip or delay a delivery if you need to. You can do this by logging into your EcoVibe account and going to 'Subscriptions' & 'manage subscriptions'. Or alternatively, you can contact us and we can change it for you.

Can I amend my order before the next one is shipped?

Yes! You can amend your next subscription up to 5 days before the next one is shipped. You'll get a handy reminder email when it's 5 days till your shipment.

Product Specific FAQ's

Bin Liners FAQ