Frequently Asked Questions

How do you deliver?

All orders are sent through Hermes. Standard delivery times are 3-5 days If your basket value is £35 or more, we will post your items for free! 

How much does delivery cost?

Standard delivery costs £3.99. If your basket total is £35 or more, we’ll send your items to you free of charge!

What about your fast track delivery?

Our fast track delivery costs £5.99. Cut off times are 3pm on weekdays. Please note, we don't ship on weekends.  

What materials do you use for packaging?

Our packaging is as earth-friendly as possible and is made of recycled, biodegradable and compostable materials. 

We use recycled paper jiffy bags, cardboard boxes or biodegradable envelopes to package our products.

Our packing peanuts are made from natural, non-toxic sources, such as wheat and corn starch. They dissolve in water and can easily be thrown on compost piles after just one use. 

Our packing tape is made from paper and we absolutely never use any bubble wrap related products.

Read more here. 

What are your compostable poop bags made of?

Our EcoVibe poop bags are made of 100% organic material, including corn starch. There's absolutely no plastic in our compostable bags. 

What are your degradable poop bags made of?

Earth Rated Lavender-Scented Dog Waste bags are made using an EPI additive. This helps the bag degrade at an accelerated rate of up to 1,000 times faster than traditional plastics (Read more about EPI).

How do you source your products?

We look for a few things from the companies we work with. Firstly, we want to make sure that the products we bring to you offer a genuinely green alternative to everyday plastics or disposables. Secondly, we want to ensure that those products are manufactured as ethically as possible. And thirdly, where possible, we look to work with UK suppliers to further reduce carbon footprint.

How often do you add new products to your store?

We continually review our stock and source new products. By joining our mailing list, you will be notified as soon as we have new items on our site, as well as receiving exclusive offers and discounts.

How can I get in touch with you?

If you’d like to speak with us, please email hello@ecovibe.co.uk. We’d be happy to answer any questions you may have.

There's a problem with my order...

If you have any issues with your order, don’t hesitate to contact us! Email us at hello@ecovibe.co.uk and we’ll get it sorted for you. 

How long does it take a product to go back in stock?

We’re sorry if an item you want to order is out of stock. If you're wondering when the item you want will be back in stock, please email us at hello@ecovibe.co.uk for an update. We’ll get back to you as soon as we can.