- Our signature True Essentials collection, all together in one handy bundle.
- Contains our favourite swap products to help you remove unnecessary plastic from your life!
- Plastic-free
- Biodegradable products & packaging
- Vegan-friendly & cruelty-free
What do you get?
- Pack of 2 Compostable Sponges: You won't believe these wonderful sponges are made from wood! They're super absorbent (up to 10 times their own dry weight), naturally antibacterial and handy for cleaning any home surface.
- New & Improved Coconut Scrub Pad: These handy little pads are made from coconut fibre, are great for washing up with and can be home composted after you're finished with them.
- Reusable Makeup Remover Pads: One of our most popular products! You'll never have to buy disposable cotton pads again after you've invested in our Reusable Makeup Remover Pads. Use them time and time again, simply putting them in the mesh bag included and machine washing them when they need a refresh!
- Bamboo Cotton Buds: Pack of 100 sustainably-grown cotton buds. Swap from plastic cotton buds - one of the biggest forms of ocean litter.
Why we love this
We genuinely love all of these items! They're great for getting started on your plastic-free journey. Everything in this set is plastic-free and made from biodegradable materials!
For more information about our eco-labels, click here.
Delivery Delay Information
We have been made aware by our courier partners that there may be some delays to deliveries.
DPD Next day
Heavy snow is affecting operations in Yorkshire, North East England and Scotland. Our warehouse in Leeds has experienced a one day delay in parcel despatch on 14/01/2021.
DPD will keep customers updated of any delivery issues, their team will endeavour to deliver any parcels delayed on 14/01/2021 and 15/01/2021 on either 16/01/2021 or 17/01/2021.
Standard delivery and 48 hour delivery
Due to Coronovirus, our standard delivery partners are experiencing delays caused by staff absences. This is affecting some regions in the UK more than others.
Areas severely affected are:
- Ashford (TN23-TN27)
- Barnsley (S70, S71, S72 and S75)
- Basildon (SS13-SS16)
- Bow (E3)
- Bury St Edmunds (IP28-IP33)
- Chelmsford (CM1-CM3)
- Christchurch (BH23)
- Daventry (NN11)
- Debden (IG7-IG10)
- Enfield (EN1-EN3)
- Grays (RM16-RM20)
- Hampton (TW12)
- Highbury (N5)
- Hornsey (N8)
- Horsham (RH12, RH13)
- Ilford (IG1-IG6)
- Leeds City (LS1-LS5)
- Lewisham (SE13)
- Magherafelt (BT45, BT46)
- Margate (CT7-CT9)
- Rugeley (WS15)
- Somerton (TA11)
- South Ockendon (RM15)
- South Woodford (E18)
- Upper Holloway (N7)
- Wandsworth (SW18)
- Wellington (TA21)
- Widnes (WA8)
Delivery
How long will my order take to arrive?
If you've ordered standard UK delivery your package should arrive in 5-7 working days.If you've ordered next day UK delivery your package should arrive:
- Tomorrow if you ordered before 2pm on a weekday
- Tomorrow or the next day if you ordered after 2pm Monday to Thursday
- By Tuesday if you ordered at the weekend or after 2pm on a Friday.
European Shipping
If you have ordered from outside the UK, please enter your tracking number and postcode at https://www.trackyourparcel.eu/ for up to date tracking information.
Standard delivery
Standard UK delivery is £3.99 (We aim to deliver within 5-7 working days).
Delivery is FREE in the UK, when you spend over £35.
How is my order sent?
All orders will be shipped by Royal Mail. We’ll let you know when your item(s) have been dispatched via email (check your junk folder if you do not receive this).
How long does standard delivery take?
We aim to deliver all standard deliveries within 5-7 working days. However, please make allowances for particularly busy periods, adverse weather conditions or industrial action – these factors may have an impact on delivery times.
How do I qualify for free delivery?
If your order amount is over £35 and the shipping address is in the UK, we’ll deliver your items free.
Returns
Do you accept returns?
Yes, we are happy to accept returns. Provided the packaging is unopened and we receive the item(s) within 30 days of delivery, we will process a refund for your order. You will receive a confirmation of this via email. Funds will be restored to your account within 30 days. Buyer is responsible for paying for returns postage costs.
Note: For hygiene reasons we cannot accept returns of the following items: deodorant, soaps, shampoo bars, toothpaste, toothbrushes, sunscreen, lip-balm, mouthwash and body lotions.
Where do I send my returns to?
Please send you returns to:
Thaw Logistics Ltd,
Unit 9 Hunslet Trading Estate
Severn Road
Leeds
West Yorkshire
LS10 1BL
How does COVID-19 (Coronavirus) affect the return of my purchase/order?
We know that the COVID-19 Coronavirus may affect your ability to return your purchase/order within the usual time limits.
We have extended our normal returns policy to 60 days to help. If you're unhappy with any product you receive, send it back to us within 60 days of delivery and we will process a refund for your order.
Note: For hygiene reasons we cannot accept returns of the following items: deodorant, soaps, shampoo bars, toothpaste, toothbrushes, sunscreen, lip-balm, mouthwash and body lotions.
There’s still something I’m unsure about
If you have a question about delivery, returns or anything else, drop us a line at hello@ecovibe.co.uk. We’d love to hear from you.