We're currently experiencing a very high volume of messages!

Hi there! We'd love to answer your query but we're currently dealing with a higher than usual amount of enquiries.

Please would you be able to help us? Before getting in contact, please could you read through the FAQs below to see if we've already answered it. 

If you can't find the answer you're looking for and you need to contact us, we'll respond as soon as we can.

If you have already contacted us, please note: We work from oldest to newest message. Unfortunately each time you contact us your enquiry automatically goes to the back of the queue. Please be assured that we are dealing with your order and will respond as soon as we can.  

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

 If you've ordered standard UK delivery your package should arrive in 3-5 working days.

If you've ordered next day UK delivery your package should arrive:

- Tomorrow if you ordered before 2pm on a weekday.

- Tomorrow or the next day if you ordered after 2pm Monday to Thursday.

- By Tuesday if you ordered at the weekend or after 2pm on a Friday.

Please note: these timings only apply to UK delivery. If you've ordered from outside the UK your delivery may take a little longer.

European Shipping

If you have ordered from outside the UK please enter your tracking number and postcode at https://www.trackyourparcel.eu/ for up to date tracking information.

Where is my order?

To check your order status: Please find the order confirmation email you received when you placed the order. In the email there is a link to view your order status. Click this link and you will be taken to a website page containing all the order details, including whether the order is being prepared or shipped. 

 

We're experiencing a very high volume of orders and are currently unable able to track each individually. 

Other Delivery Questions

We apologise for any delayed deliveries. Unfortunately once the parcels have left us they're in the hands of the delivery companies and we aren't notified of any delays. Please contact us if your package hasn't arrived 7 working days after you ordered it and we will investigate. Thanks, EcoVibe.

All orders are sent through Whistl or DPD.

Whistl Next Day Delivery - following day if you ordered before 2pm on a weekday. The following or the day after if you ordered after 2pm Monday to Thursday. By Tuesday if you ordered at the weekend or after 2pm on a Friday. 

DPD Next Day Delivery – following day if you ordered before 2pm on a weekday. The following or the day after if you ordered after 2pm Monday to Thursday. By Tuesday if you ordered at the weekend or after 2pm on a Friday. 

Whistl Standard Delivery – 3-5 working days. 

These timings only apply to UK delivery. If you've ordered from outside the UK your delivery may take a little longer. 

Whistl Standard Delivery - £3.99 

Whistl Next Day Delivery - £5 

DPD Next Day Delivery - £6 

If your basket total is £35 or more, we’ll send your items to you free of charge!

Our shipping costs are slightly higher than some other companies because it’s eco-friendly - we use recycled, compostable packaging and offset the CO2 generated for your delivery. 

We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch. They dissolve in water and are compostable too!

All of our packaging has been carefully selected to look after the planet as well as keep your items safe. Alongside our packing peanuts, we use recycled paper jiffy bags, cardboard boxes and biodegradable envelopes to package our products.

We’re always working to make our products and packaging even more sustainable too. If you have any ideas or suggestions, please send them on – we’d love to hear from you

We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch. They dissolve in water and are compostable too!

About EcoVibe

Frequently asked questions about EcoVibe. 

Yes, we’re based in the heart of Leeds, Yorkshire!

We continually review our stock and source new products. By joining our mailing list, you will be notified as soon as we have new items on our site, as well as receiving exclusive offers and discounts.

The main difference between compostable and biodegradable is that compostable products need specific conditions in order to break down, whereas biodegradable products break down naturally. Typically composting is a faster process, but only under the right conditions. Our bags made of 100% natural corn starch and are both biodegradable and compostable, in that they will break down regardless, but if composted will break down quicker.

In contrast, degradable products are made of plastic, which can take hundreds, thousands or millions of years to eventually break down into microplastics which end up in our waterways and oceans.

Great, we're excited to have you onboard! Visit our wholesale site at https://ecovibewholesale.co.uk/ to create an account and place an order. 

We look for a few things from the companies we work with. Firstly, we want to make sure that the products we bring to you offer a genuinely green alternative to everyday plastics or disposables. Secondly, we want to ensure that those products are manufactured as ethically as possible. And thirdly, where possible, we look to work with UK suppliers to further reduce our carbon footprint.

Brilliant, we're all ears! Drop us a line at hello@ecovibe.co.uk and let us know a little bit more!

About Discount Codes

On mobile

Go to Shopping Cart page & tap Checkout.

Press ‘Show order summary’ at top of page. 

Find the Gift/Discount Section.

Type in discount code in box & click Apply.

On desktop

Go to Shopping Cart page & click Checkout.

On right hand side of page, a discount code box will be available.

Type in discount code & click Apply.

Unfortunately, discount codes must be used at the point of purchase. We're unable to offer any retrospective refunds for discount codes not used.

Our discount codes usually have some conditions applied to them. 

These may include: a minimum order value, that you have not previously used this code before, and that you are not using the code for product which already have a discount applied (such as bundles or gift sets). Please check any small print for the discount code you have received.

About EcoVibe Products

Oops, sorry we don't have what you're looking for! We're always looking for new product ideas to grow our range so please feel free to drop us a line to let us know what products you'd like us to add :) contact us at: hello@ecovibe.co.uk.

Unfortunately eco-friendly products are much more expensive to produce than their plastic counterparts. This is due to the low cost of creating virgin plastics which are choking up our seas and landfills. In order to make eco-friendly products cheaper, they need to become more popular than plastic versions - demand helps to drive down cost. We also desperately need more government support to help reduce plastic!

If you want to make a change but you're unable to make a purchase with us due to cost, there's lots of other things you can do to reduce your environmental impact. Whether that's cutting out avoidable plastic (such as food packaging), shopping locally or reducing your meat consumption. We're all on our own journeys, so shout out to you for everything you're already doing and are able to do in the future

About Subscriptions

There are a few ways you can access your subscription account:

- Login into to your EcoVibe account here, and then click 'Subscriptions'. 

- If you're having problems logging into your EcoVibe account, use the link here  to request access to your subscription account. 

- You can also use the 'Manage Subscription' link on your subscription notification emails. 

Once logged in you'll be able to edit or cancel your active subscriptions. 

If you've tried these methods and are unable to access your subscription account or amend your subscription please contact us at hello@ecovibe.co.uk and we will assist you. 

Bin Liners

When plastic bags are burnt they release a whole host of harmful, toxic chemicals into the environment. Because our compostable bin bags are made from plant materials they won't release toxic chemicals when they're incinerated, reducing harmful emissions. Every little bit we do can help to make a big difference.

The coconuts are provided by CDB-monitored farms. Collection methods vary from country to country, but in India where our coconut products are produced, the main two are via tree climbers using special palm-climbing devices or using long-handled scythes to cut down the fruits. We’ve been assured that coconuts for our products are from non-violent and ethical sources.

We're very sorry to hear that! Why not petition your council? Fingers crossed, with enough support and demand your council will take action.

It will help reduce your plastic use! Ultimately, our compostable bags should ideally be composted instead of sent to landfill or incineration.  

However, even if our bags aren't composted and sent to landfill or incineration, they're still a much better option than their plastic alternatives. These compostable bags are made from a renewable resource (in our case, corn starch), rather than non-renewable petroleum-based plastic. What's more, these bags have a super low carbon footprint as they’re made in a Belgium factory that’s powered by 100% renewable energy. 

Unfortunately, the production costs of compostable bags are much higher than plastics due to lots of reasons such as (sadly) a lower demand, the amount of scientific research being done around them, and certifications (EU compostable, GMO free etc.) - whereas, plastic is cheap because the toxic, chemical ingredients are mass produced cheaply. However, if you join our mailing list, we do regularly share discounts here so that sustainable lifestyles can be more affordable 💚 - https://ecovibe.co.uk/pages/sign-up

If the bags are treated correctly, they will break down to nothing. If the bags are sent to landfill, and don’t have access to oxygen and heat they will create methane, just like any other rubbish disposed of at landfill. You can avoid this by making sure your bags are disposed of in the right way. 

we sell a range of bin liners in different sizes, you can check out our full collection here 😊 https://ecovibe.co.uk/collections/compostable-bin-liners

The raw material for our bags is called Mater-Bi®. This family of plant-based plastics (bio-polymers) is made by world renowned experts Novamont Spa in Italy, who the manufacturers have worked with for over 16 years. The corn starch and plant oils used come from EU grown maize. There’s no palm or soya, no virgin soil or deforestation involved with the production of these bags.

A common myth! When landfills reach capacity, the waste is covered with clay and another plastic shield. Above that, several feet of dirt is topped with soil and plants. Landfills are not designed to break down waste, only store it. But rubbish in landfill does decompose, albeit much more slowly in an oxygen-free environment. Although it seems a shame to not compost these bags if possible, at least if they are wasted then they’re much less harmful to manufacture than plastics and won’t break down into microplastics.

They can last for 12 months but need to be kept in a cool / dry / out of sunlight. We advise not to store them under a sink or in a shed. 

Cleaning Sachets

In common usage the term plastic pollution is used in relation to the pollution that plastics create as they don't decompose quickly so cause physical harm to animals, when they do compose they form toxic compounds and in the very end they form micro-beads.

The PVA polymer used in the cleaning sachet products is fully water soluble so no physical risk to animals, it's completely non-toxic to the environment, aquatic life or animals and does not form micro-beads so again does not fit within the common usage of the term plastic.

The film is made of PVA which is fully water soluble so there’s no physical risk to animals. It's completely non-toxic to the environment, aquatic life or animals and does not form micro-beads either.

Yes, absolutely! We sell sets of each cleaning sachet. Here’s a link to our full collection: https://ecovibe.co.uk/collections/iron-velvet 

We’re pleased to confirm neither Iron & Velvet, nor any of their suppliers (or people on their behalf) test on animals and we are happy that all the ingredients are also vegan friendly. They're not yet certified cruelty free or vegan but it's in the plans to have that in the future so if you'd rather wait until we have the stamps, we completely understand. 😊 

The active antibacterial agent we use in our antibacterial sprays is widely used in many other antibacterial cleaning products but has only been tested against bacteria, not viruses, so I'm afraid we can't guarantee that it will kill COVID-19 or any other viruses. This is the most common testing done on all antibacterial cleaning products on the shelves at the moment and COVID-19 is such a new strain that no products will have been tested against it just yet. 

They last a year in the box. Much longer once diluted - at least 2 years.

The makers Iron & Velvet based their products on naturally derived plant extracts and materials including pure essential oils for the fragrances, a sustainably sourced palm oil derived soap, a secondary soap made from waste plant material left over from biofuel manufacture. They also use C12-15 Alcohol Ethoxylate and Isopropyl Alcohol at less than 0.4% and Monoethanolamine at less than 0.01% in the end cleaning solution for stabilising the essential oils and ensuring a safe pH. The antibacterial agent is Quaternary ammonium compounds, benzyl-C12-14 (even-numbered)-alkyldimethyl, chlorides which is only found in our antibacterial products. 

Once diluted our sachets are non-toxic and not hazardous to the environment and aquatic life. However, we have not tested specifically for safely with the wide variety of household pets so we'd always recommend checking with your vet as some essential oils etc are not recommended for certain animals and breeds.

At EcoVibe we try out best to make sustainable alternatives as accessible as possible. These cleaning sachets come in a pack of 5, giving you 500ml for each sachet. We sell the sets for £10.99, meaning that each bottle costs less that £2.20 each, making them more affordable than lots of mass-produced plastic competitor alternatives.  😊

Thanks for your question! Unfortunately, this isn’t a service we’re able to provide at this stage. However, we do sell packs of five of each individual cleaning sachet.

The sachets can be stored for up to a year and then much longer once diluted in a bottle. Unfortunately, we don’t actually know exactly how long because the manufacturers have only been making them for two years and the original batches are fine.

Each cleaning sachet costs £2 each. 

Coconut Scrub Pads

Environmentally friendly products can often be more expensive than the mass-produced plastic versions, but they’re the only way to stop plastic pollution.

Unfortunately, the materials and production of coir products is simply more expensive than plastic alternatives, due to the labour and time involved in growing natural products – whereas plastic is cheap because the toxic, chemical ingredients are mass produced cheaply. Hope this helps explain.

The coconut scrub pads are made in Tamil Nadu, India, which is also where the raw materials come from. We try to source from the UK and Europe wherever possible, but as coconuts aren’t native to Europe this will always need to be a compromise. We aim to have all products on the site shipped by sea wherever possible to reduce the amount of carbon generated.

EcoVibe Compostable Sponges

Yes, they are! They're made of wood pulp and will break down in much the same way as a twig. It depends on the individual heap, but they could break down in around 3 months in a well-maintained heap. 

These sponges are made from wood pulp from redundant wood that's been harvested for other purposes. 

They take the same time to break down as a twig. Which depends on the individual compost heap but could be around 3 months in a well-maintained heap. 

Yes, they are suitable although they are quite exfoliating. 

The redundant wood pulp that our sponges are made of comes from Germany and has been harvested for other purposes. 😊 

We'd expect these to last several months depending on how often you used them or how vigorously you clean 💚 

We use the wood pulp instead of natural sponge as it's a very sustainable alternative as it is made from redundant wood that's been harvested for other purposes and is normally a waste product.

Yes, they can! To refresh, we’d also recommend just washing it through then popping in the microwave or boiling with baking soda to refresh. 

Environmentally friendly products can often be more expensive than the mass-produced plastic versions, but they’re the only way to stop plastic pollution. Unfortunately, the production costs of cellulose sponges are higher for lots of reasons such as to being UK made (ensuring fair wages and a lower carbon footprint) and that unfortunately, there's a much lower demand - whereas, plastic is cheap because the toxic, chemical ingredients are mass produced cheaply. Hope this helps explain. 😊

Our Compostable Sponges are both Home and Industrial compostable. 

EcoVibe Compostable Poo Bags

Our EcoVibe poop bags are made of 100% organic material, including corn starch. There's absolutely no petrochemical plastic in our compostable bags.

Thanks for your question! These bags are certified industrially compostable which requires the compostable materials to disintegrate after 12 weeks and completely biodegrade after six months when disposed of correctly. 

Sadly products marked as 'degradable' rather than 'biodegradable' are still made of plastic and are a huge contributor to microplastics which especially endanger our marine wildlife.

As a rule of thumb, if the bags you’re buying are very cheap, it’s highly likely they’re made of plastic. Plastic bags take thousands of years to break down, and even then just turn into microplastics.  By switching to compostable bags you can stop this plastic entering our ecosystem. Our bags are not only compostable, they’ve also got a low carbon footprint.

Environmentally friendly products can often be more expensive than the mass-produced plastic versions, but they’re the only way to stop plastic pollution. Unfortunately, the production costs of compostable bags are much higher than plastics due to lots of reasons such as (sadly) a lower demand, the amount of scientific research being done around them, and certifications (EU compostable, GMO-free etc.) - whereas, plastic is cheap because the toxic, chemical ingredients are mass-produced cheaply. Hope this helps explain.

Yes, doggy poop can be suitable for composting! But please check with your local council if they accept pet waste in their composting scheme first. 😊 

When the roll is full, these bags do not fit into a standard dispenser. This is because we decided to skip the cardboard core that's usually added to a poo bag roll so that we can minimise packaging, which means the bags don't roll quite as tightly.

We loved being able to move our production to the UK, but our bags proved so popular that we couldn’t keep up with demand.  For us, customers come first and that means making sure that we can fulfil everyone’s requests, and still produce the high-quality, low carbon product you love and expect.

Even if both bags ended up in landfill, our bags are a much better option for the environment than plastic bags. Compostable bags are made from a renewable resource (in our case, corn starch), rather than non-renewable petroleum-based plastic. What's more, compostable plastics are also less toxic than conventional counterparts. 

We don’t have any plans to bring out a smaller bag in the immediate future, however this is definitely something we can look into as our business grows and our product range develops. Sign up to our mailing list to be the first to know about our new products 😊 http://ecovibe.co.uk/pages/sign-up 

Similar but slightly different! The main difference between compostable and biodegradable is that compostable products need specific conditions in order to break down, whereas biodegradable products break down naturally. Typically composting is a faster process, but only under the right conditions. Our bags made of 100% natural corn starch and are both biodegradable and compostable, in that they will break down regardless, but if composted will break down quicker. In contrast, the bags you're talking about are degradable and are still made of plastic, which will eventually break down into microplastics and end up in our waterways and oceans. Here's a link to our blog which explains this in more detail  - https://ecovibe.co.uk/blogs/news/compostable-biodegradable-degradable-what-s-the-difference 

Unfortunately, these bags don’t come with handles, although this is definitely something we’re looking into in the future – watch this space.  

Reusable Face Masks

The curved edge of the mask is for over your nose and the straight side goes under your chin.

Tabitha Eve Face Mask

Queries about Tabitha Eve branded face coverings.

Cloth is about 21/22cm wide and 12.5 cm deep.

Cloth is 17.5 cm wide (across face), 10 cm deep (from nose to chin). 

The straps are made from natural rubber. 

Yes, they are. They are made of organic cotton and natural rubber. 

Leave No Trace Face Mask

Queries about Leave No Trace face coverings.

Cloth is about 25 cm wide and 13 cm deep.

The straps are made from elastic.

Glass Bottles - 500ml

It is currently. Unfortunately, we've not been able to source any alternatives to plastic just yet - although we're always on the lookout! With that said, you will be able to reuse these bottles and the spray heads for years to come, replacing the need to buy new plastic bottles frequently. If you're able to reuse any old bottles you already have then even better!

The trigger is made from Polypropylene (PP) and the straw is made from High-Density Polyethylene (HDPE). HDPE is easily recyclable in everyday recycling. The Polypropylene (PP) will depend on your local council. 

The tube is a little long but will still work perfectly fine. If you squish them down the tube will curl around the bottle or some of our customers prefer to cut them to length, but this is personal preference. 

EcoVibe Washing Up Soap Bar

The dish soap bar doesn't kill bacteria but it lifts it from surfaces. You can use it on products that handle raw meat such as chopping boards, with hot water and the dish soap bar it will clean the chopping board and remove any of the bacteria. Sodium Cocoyl Glutamate helps to lifts germs from surfaces, as it acts as a surfactant to get rid of dirt, oil and other pollutants.

This dish soap bar is made with 100% natural ingredients which are vegan-friendly, palm-oil free and made from ECOCERT approved organic ingredients which are (at the moment) sadly much more expensive. It also lasts around 6 months which is much longer than conventional washing up liquids. 

EcoVibe Make Up Remover Pads

We love a flannel too! They're another great way to reduce our impact on the environment. One of the reasons we love these makeup pads as well though is because they contain ultra soft, velvety pads which are perfect for those with sensitive skin or around delicate areas like our eyes.

The makeup remover pads are 8cm.

Ultimately, it depends on how you look after them. If you take care of them, we'd expect them to last for years! To look after them, pop them in the laundry bag we provide and clean them with your delicates at 40 degrees. Some people boil them on the hob to kill off any bacteria, but please if you want to do this, please do so at your own discretion as this may cause damage. To dry, please leave to dry naturally rather than tumble dry or iron. 

We wouldn't recommend using them for nail polish removal - although it does remove the nail polish, we've found that the polish doesn't wash out of the pad after. 

Georganics Toothpaste

Georganic's toothpastes are fluoride-free. If you're looking for a plastic-free alternative to toothpaste which contains fluoride, check out our toothbrush tablets. They contain 1450ppm fluoride which is the same as regular toothpaste.

Other Questions

If you’d like to speak with us, please email hello@ecovibe.co.uk. We’d be happy to answer any questions you may have.

You can get in touch with us at: hello@ecovibe.co.uk.