We're currently experiencing a very high volume of messages!

Hi there! We'd love to answer your query but we're currently dealing with a higher than usual amount of enquiries.

Please would you be able to help us? Before getting in contact, please could you read through the FAQs below to see if we've already answered it. 

If you can't find the answer you're looking for and you need to contact us, we'll respond as soon as we can.

If you have already contacted us, please note: We work from oldest to newest message. Unfortunately each time you contact us your enquiry automatically goes to the back of the queue. Please be assured that we are dealing with your order and will respond as soon as we can.  

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

 If you've ordered standard UK delivery your package should arrive in 3-5 working days.

If you've ordered next day UK delivery your package should arrive:

- Tomorrow if you ordered before 2pm on a weekday.

- Tomorrow or the next day if you ordered after 2pm Monday to Thursday.

- By Tuesday if you ordered at the weekend or after 2pm on a Friday.

Please note: these timings only apply to UK delivery. If you've ordered from outside the UK your delivery may take a little longer.

European Shipping

If you have ordered from outside the UK please enter your tracking number and postcode at https://www.trackyourparcel.eu/ for up to date tracking information.

Where is my order?

To check your order status: Please find the order confirmation email you received when you placed the order. In the email there is a link to view your order status. Click this link and you will be taken to a website page containing all the order details, including whether the order is being prepared or shipped. 

 

We're experiencing a very high volume of orders and are currently unable able to track each individually. 

Other Delivery Questions

We apologise for any delayed deliveries. Unfortunately once the parcels have left us they're in the hands of the delivery companies and we aren't notified of any delays. Please contact us if your package hasn't arrived 7 working days after you ordered it and we will investigate. Thanks, EcoVibe.

All orders are sent through Hermes or Whistl. Standard delivery times are 3-5 working days (please note: this currently doesn't include weekends). If your basket value is £35 or more we'll deliver your items for free in the UK!

Standard delivery costs £3.99. If your basket total is £35 or more, we’ll send your items to you free of charge!

Our shipping costs are slightly higher than some other companies because it’s eco-friendly - we use recycled, compostable packaging and offset the CO2 generated for your delivery. 

We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch. They dissolve in water and are compostable too!

All of our packaging has been carefully selected to look after the planet as well as keep your items safe. Alongside our packing peanuts, we use recycled paper jiffy bags, cardboard boxes and biodegradable envelopes to package our products.

We’re always working to make our products and packaging even more sustainable too. If you have any ideas or suggestions, please send them on – we’d love to hear from you

We use packing peanuts to protect your items while in transit and although they might look a bit like polystyrene, but they’re actually made from natural, non-toxic sources such as wheat and corn starch. They dissolve in water and are compostable too!

About EcoVibe

Frequently asked questions about EcoVibe. 

Yes, we’re based in the heart of Leeds, Yorkshire!

We continually review our stock and source new products. By joining our mailing list, you will be notified as soon as we have new items on our site, as well as receiving exclusive offers and discounts.

The main difference between compostable and biodegradable is that compostable products need specific conditions in order to break down, whereas biodegradable products break down naturally. Typically composting is a faster process, but only under the right conditions. Our bags made of 100% natural corn starch and are both biodegradable and compostable, in that they will break down regardless, but if composted will break down quicker.

In contrast, degradable products are made of plastic, which can take hundreds, thousands or millions of years to eventually break down into microplastics which end up in our waterways and oceans.

Great, we're excited to have you onboard! Visit our wholesale site at https://ecovibewholesale.co.uk/ to create an account and place an order. 

We look for a few things from the companies we work with. Firstly, we want to make sure that the products we bring to you offer a genuinely green alternative to everyday plastics or disposables. Secondly, we want to ensure that those products are manufactured as ethically as possible. And thirdly, where possible, we look to work with UK suppliers to further reduce our carbon footprint.

Brilliant, we're all ears! Drop us a line at hello@ecovibe.co.uk and let us know a little bit more!

About Discount Codes

On mobile

Go to Shopping Cart page & tap Checkout.

Press ‘Show order summary’ at top of page. 

Find the Gift/Discount Section.

Type in discount code in box & click Apply.

On desktop

Go to Shopping Cart page & click Checkout.

On right hand side of page, a discount code box will be available.

Type in discount code & click Apply.

Unfortunately, discount codes must be used at the point of purchase. We're unable to offer any retrospective refunds for discount codes not used.

Our discount codes usually have some conditions applied to them. 

These may include: a minimum order value, that you have not previously used this code before, and that you are not using the code for product which already have a discount applied (such as bundles or gift sets). Please check any small print for the discount code you have received.

About EcoVibe Products

Oops, sorry we don't have what you're looking for! We're always looking for new product ideas to grow our range so please feel free to drop us a line to let us know what products you'd like us to add :) contact us at: hello@ecovibe.co.uk.

Unfortunately eco-friendly products are much more expensive to produce than their plastic counterparts. This is due to the low cost of creating virgin plastics which are choking up our seas and landfills. In order to make eco-friendly products cheaper, they need to become more popular than plastic versions - demand helps to drive down cost. We also desperately need more government support to help reduce plastic!

If you want to make a change but you're unable to make a purchase with us due to cost, there's lots of other things you can do to reduce your environmental impact. Whether that's cutting out avoidable plastic (such as food packaging), shopping locally or reducing your meat consumption. We're all on our own journeys, so shout out to you for everything you're already doing and are able to do in the future

Georganic's toothpastes are fluoride-free. If you're looking for a plastic-free alternative to toothpaste which contains fluoride, check out our toothbrush tablets. They contain 1450ppm fluoride which is the same as regular toothpaste.

If the bags are treated correctly, they will break down to nothing. If the bags are sent to landfill and don’t have access to oxygen and heat they will create methane, just like any other rubbish disposed of at landfill. You can avoid this by making sure your bags are disposed of in the right way.

When the roll is full, these bags do not fit into a standard dispenser. This is because we decided to skip the cardboard core that's usually added to a poo bag roll so that we can minimise packaging, which means the bags don't roll quite as tightly.

The coconuts are provided by CDB-monitored farms. Collection methods vary from country to country, but in India where our coconut products are produced, the main two are via tree climbers using special palm-climbing devices or using long-handled scythes to cut down the fruits. We’ve been assured that coconuts for our products are from non-violent and ethical sources.

Thanks for your question! These bags are certified industrially compostable which requires the compostable materials to disintegrate after 12 weeks and completely biodegrade after six months.

Sadly products marked as 'degradable' rather than 'biodegradable' are still made of plastic and are a huge contributor to microplastics which especially endanger our marine wildlife.

As a rule of thumb, if the bags you’re buying are very cheap, it’s highly likely they’re made of plastic. Plastic bags take thousands of years to break down, and even then just turn into microplastics.  By switching to compostable bags you can stop this plastic entering our ecosystem. Our bags are not only compostable, they’ve also got a low carbon footprint.

Environmentally friendly products can often be more expensive than the mass-produced plastic versions, but they’re the only way to stop plastic pollution. Unfortunately, the production costs of compostable bags are much higher than plastics due to lots of reasons such as (sadly) a lower demand, the amount of scientific research being done around them, and certifications (EU compostable, GMO-free etc.) - whereas, plastic is cheap because the toxic, chemical ingredients are mass-produced cheaply. Hope this helps explain.

When plastic bags are burnt they release a whole host of harmful, toxic chemicals into the environment. Because our compostable bin bags are made from plant materials they won't release toxic chemicals when they're incinerated, reducing harmful emissions. Every little bit we do can help to make a big difference.

The film is made of PVA which is fully water soluble so there’s no physical risk to animals. It's completely non-toxic to the environment, aquatic life or animals and does not form micro-beads either.

In common usage the term plastic pollution is used in relation to the pollution that plastics create as they don't decompose quickly so cause physical harm to animals, when they do compose they form toxic compounds and in the very end they form micro-beads.

The PVA polymer used in the cleaning sachet products is fully water soluble so no physical risk to animals, it's completely non-toxic to the environment, aquatic life or animals and does not form micro-beads so again does not fit within the common usage of the term plastic.

The dish soap bar doesn't kill bacteria but it lifts it from surfaces. You can use it on products that handle raw meat such as chopping boards, with hot water and the dish soap bar it will clean the chopping board and remove any of the bacteria. Sodium Cocoyl Glutamate helps to lifts germs from surfaces, as it acts as a surfactant to get rid of dirt, oil and other pollutants.

We're very sorry to hear that! Why not petition your council? Fingers crossed, with enough support and demand your council will take action.

Our EcoVibe poop bags are made of 100% organic material, including corn starch. There's absolutely no petrochemical plastic in our compostable bags.

The coconut scrub pads are made in Tamil Nadu, India, which is also where the raw materials come from. We try to source from the UK and Europe wherever possible, but as coconuts aren’t native to Europe this will always need to be a compromise. We aim to have all products on the site shipped by sea wherever possible to reduce the amount of carbon generated.

Environmentally friendly products can often be more expensive than the mass-produced plastic versions, but they’re the only way to stop plastic pollution.

Unfortunately, the materials and production of coir products is simply more expensive than plastic alternatives, due to the labour and time involved in growing natural products – whereas plastic is cheap because the toxic, chemical ingredients are mass produced cheaply. Hope this helps explain.

We love a flannel too! They're another great way to reduce our impact on the environment. One of the reasons we love these makeup pads as well though is because they contain ultra soft, velvety pads which are perfect for those with sensitive skin or around delicate areas like our eyes.

If you’d like to speak with us, please email hello@ecovibe.co.uk. We’d be happy to answer any questions you may have.

You can get in touch with us at: hello@ecovibe.co.uk.

About Subscriptions

There are a few ways you can access your subscription account:

- Login into to your EcoVibe account here, and then click 'Subscriptions'. 

- If you're having problems logging into your EcoVibe account, use the link here  to request access to your subscription account. 

- You can also use the 'Manage Subscription' link on your subscription notification emails. 

Once logged in you'll be able to edit or cancel your active subscriptions. 

If you've tried these methods and are unable to access your subscription account or amend your subscription please contact us at hello@ecovibe.co.uk and we will assist you.